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After delivery
A change of mind, a faulty item, the legal warranty: what you can ask for, within what time, and how to tell us.
Last updated: 26 September 2026.
An item that no longer suits you may be returned to us within 7 days of delivery. After that, we no longer take an item back for a change of mind. For this return we expect that:
For a change of mind, we do not take back an item that has been used, mounted, is incomplete, or whose packaging protects a consumable that has already been opened. The cost of this return may remain yours; we tell you before arranging the collection.
This change-of-mind window is a commercial commitment of ours. It adds to your rights for faulty items and to the legal warranty described below, and limits neither. The conditions in this section (unused and not mounted, complete, in its original packaging) apply only to a change of mind.
If the item you receive is faulty, or is not what you ordered, you may refuse it at the door, or send it back to us in its original packaging within four (4) working days of delivery, telling us why. Return costs are ours. We then deliver the right item, repair it, exchange it or refund you within fifteen (15) days. This applies even if you opened the packaging to find the fault. (Law no. 18-05 of 10 May 2018 on e-commerce, article 23.)
Refused at the door, the parcel costs you nothing.
The appliances, instruments and tools we sell carry the legal warranty by right (Law no. 09-03 of 25 February 2009 on consumer protection and fraud prevention, article 13; Executive Decree no. 13-327 of 26 September 2013). Its length is shown on each product’s page: at least six (6) months, and twelve (12) months for the categories the regulations set at twelve months, such as measuring devices, portable electric tools, and batteries and accumulators. It runs from delivery. If a fault appears during that period, we repair the item, replace it or refund you at no cost to you: transport both ways is ours. We carry out the warranty within thirty (30) days of your report. After a repair, the warranty is extended by at least thirty (30) days. Within ten (10) days, and at our cost, we may propose that we examine the fault together. No clause can reduce or remove this warranty.
For a faulty item, one that is not what you ordered, or one under warranty, write to us from the Contact page, or on WhatsApp, by phone or by email, with your order number and the reason: a report in writing, or made by any other means, is valid for as long as the warranty runs. Keep the item and, if you can, send us a photo of the fault. We arrange collection and return delivery, at our cost.
For a change of mind, ask the same way within 7 days of delivery.
Every request is reviewed item by item and gets a reasoned answer. An accepted request gets a courier visit to collect the item.
There is no prepayment in this system: a refund is not a card reversal. As agreed with you, it is made by CCP transfer or as store credit usable on the site. Allow a few working days; Friday and Saturday do not count.